Agents now reach native Adobe files through Firefly, Capsules and outside tools. Brand teams have until 2027 to act.

Strategic reset ahead. Customers and partners face product, go-to-market and culture overhaul. Don't call it a comeback? Or maybe call it one. However you slice it, it's been a rocky 2026 for HubSpot, ...

The all-cash deal brings agentic AI, agent assist and conversation intelligence into Five9's Genius CX Platform.

CX maturity models save governance for the final phase. By then, customer signals are piling up with no one empowered to act ...

ChatGPT's search-like queries now run at roughly one-fifth of Google's volume, about 18 months after ChatGPT started pulling ...

Consumers trust ads less when they merely suspect AI made them. That puts brands that never touched AI content at risk too.

Forrester says the AI hype is used up. What's left: operating-model work, and marketing's customer-facing agents are where ...

Zoom Contact Center customers can easily launch a Quiq Voice AI experience, and Quiq customers can migrate to Zoom Contact Center with their Quiq AI agent intact BOZEMAN, MT - November 12, 2026 - ...

Patches can't keep up with AI-found flaws. The industry still won't coordinate until a catastrophe forces its hand.

Salesforce went acquisition shopping again. It picked up Cresta, a voice AI company built for the calls customers care about most. The price stays a secret.