In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Part two of the PetSmart Charities–Gallup study reveals gaps between veterinarians and pet owners on flexible care options ...

ESPN analysts Zach Kram and Kevin Pelton break down the league's biggest storylines from leading challengers to surprise ...

Most people think of Walmart as the place you grab milk, socks, and maybe a cheap phone charger. You go in for “just a… The post 20 freebies you can get from Walmart appeared first on ...

METR’s benchmark has become a bellwether of AI capability growth, but its design isn’t up to the task, argues Nathan Witkin ...

Carbon monoxide is unforgiving, and the margin for error in how you place your detector is far smaller than most homeowners ...

It starts with one drawer, one shelf, one box in the garage. Then it turns into a whole system of saving things for the ...

There’s a little slice of literary heaven tucked away in Webster Groves, Missouri, where the magic of books comes alive in ...

Inside awaits a bibliophile’s dream – a sprawling maze of books that stretches room after room, creating a literary labyrinth ...

The discussion explains why technology decisions affect audit quality and cannot remain operational choices. It concludes ...

Galea, H. , Perry, M. and Jones, P. (2026) Characterising Irritable Bowel Syndrome: An Exploratory Cross-Sectional Study .

Internally, the Canadiens’ biggest problems in terms of penalties come from hooks, holds, high sticks, slashes, and cross-checks. Among these calls, they’ve drawn just 71 penalties and taken 97, so ...