Mitsubishi Electric Corporation (TOKYO: 6503) announced today that its wholly owned subsidiary, Mitsubishi Electric Intelligent Manufacturing Technology (China) Group Co., Ltd. in Suzhou, China, ...

CAR Magazine UK chats with new Dacia CEO Katrin Adt about the EU and the impact its regulations are having on the European automotive industry ...

ADT has received mixed feedback from reviewers on ConsumerAffairs regarding their customer service interactions. While some customers have reported positive experiences with helpful and knowledgeable ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

ADT announced two strategic additions to its executive leadership team. Fawad Ahmad has been named executive vice president and chief operating and customer officer, and Omar Khan has been appointed ...

Everon, a security integrator and premier provider of commercial security, fire, and life safety solutions in the U.S., today announced that David Charney has joined the team as Sr. Vice President, ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...