To win these disputes, you must prove the package reached the exact address provided at checkout through official carrier ...

Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...

An e-commerce customer service support company is predicting a 45% increase in customer returns following Christmas, a development that will tax many retailers’ support systems and erode their holiday ...

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right. When she approached the check-in ...

SALT LAKE CITY — A South Carolina woman has been convicted of buying Ikon and Epic ski and snowboard passes and other lift passes for Utah resorts using stolen credit cards and then reselling those ...

In the telecom sector, where economies rely on real-time connectivity and digital experiences shape what customers expect, innovation is no longer an option; it is a matter of life and death. Every ...

(NEXSTAR) — If you’re one of the millions of people who were signed up for Amazon Prime without your permission, you may want to check your email inbox. The company has started providing automatic ...

Lloyds has returned £2 million to customers in card chargebacks that would otherwise have been lost in transactions on scam and fake websites, according to the latest data from the bank. More than ...

A lawsuit filed in March 2016 over how the four U.S. card brands handled the liability shift during the EMV migration more than 10 years ago, along with unreimbursed chargebacks associated with it, ...

Key insights: As agentic commerce takes off, charge-offs will initially spike, then start to ease. What's at stake: Managing payment disputes is still mostly done internally, creating an opportunity ...