An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...

Service delivery took centre stage as Polaris Bank reaffirmed its commitment to enriching customer experiences while joining institutions globally to mark the 2025 Customer Service Week, themed ...

Spectrum News NY1 takes a look back at a year’s worth of our New Yorkers of the Week, the volunteers who are driving New York City, with “A Year of Service: A New Yorker of the Week Celebration.” ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Yes, there is a new episode of ABC's 20/20 season 48, airing this week. The long-running investigative news magazine will broadcast a fresh installment titled "Ride or Die" on Wednesday, December 17, ...

SPOKANE, Wash - The National Weather Service is warning that a wind storm expected for the Inland Northwest this week could be similar to a storm in January 2021 that killed two people and caused ...

Dec. 10 (UPI) --The United States Postal Service on Wednesday issued its holiday operating schedule heading into the new year. Postal officials said next week is the final window to mail holiday gifts ...

TRIP. RIDERS ALONG PARTS OF THE GREEN LINE ARE BUNDLED UP OUTSIDE OF KENMORE STATION, WAITING ON SHUTTLE BUSSES TO TAKE THEM TO THEIR DESTINATIONS. MUCH OF THE LINE IS SHUT DOWN FOR THE NEXT 15 DAYS, ...

Frigid temperatures are expected across southeast Michigan through the rest of the week, according to the National Weather Service. NWS also warns that wind chills could fall to zero degrees between ...

5G with a side of authoritarianism. 5G with a side of authoritarianism. is a senior reviewer with over a decade of experience writing about consumer tech. She has a special interest in mobile ...

Disney's channels had been unavailable for YouTube TV subscribers for two weeks. By Alex Weprin Senior Editor After nearly two weeks, Disney‘s linear channels will finally return to YouTube TV, after ...

When something goes wrong with your bank account or delivery, your first instinct might be to type the company name into Google and call the first customer service number you see. But that simple ...