People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more ...

Abstract: Variability in organizational needs makes help desk systems difficult to reuse and standardize. Orthogonal Variability Modeling (OVM) provides a systematic approach to identifying and ...

A popular grocery store in Texas delighted customers with free items after its system experienced a glitch. Dozens of shoppers at the H-E-B in Burleson, about 45 miles southwest of Dallas, received ...

File: Family and friends help prepare for the Thanksgiving dinner giveaway at Tipsy Cafe and Catering. (Tipsy Cafe and Catering/ Facebook) From Philly and the Pa. suburbs to South Jersey and Delaware, ...

FILE - The headquarters of the Internal Revenue Service is in Washington, August 10, 2024. (AP Photo/Ted Shaffrey, File) (Ted Shaffrey, Copyright 2024 The Associated ...

The grant program will cover rental payments for eligible families throughout 2026. FreeRent, a rental assistance nonprofit in Atlanta, has returned for its third year of helping families stay in ...

Open since 1969, the Varsity Inn is woven into the fabric of Ocean City. Christopher McCarthy and his wife, Marsha, took over the business three years ago, and they are continuing the tradition of ...

The National Oceanic and Atmospheric Administration is halting a contract that makes it possible for the federal agency to accurately monitor for potential tsunamis in Alaska and quickly warn at-risk ...

A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team spending their days on. Help desks need help. But many of the agents ...

STATEN ISLAND, N.Y. — Ever gotten a ticket for putting your trash out too early? Or maybe your building’s awning is a shade too long? Welcome to the world of OATH — the Office of Administrative Trials ...