The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

SEATTLE, Dec. 17, 2025 /PRNewswire/ -- More than 500 guest services workers at Lumen Field, represented by Teamsters Local 117, have voted overwhelmingly to ratify their first union contract. The ...

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In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

This past school year, a parent reached out to me. In our very first communication, she threatened to go to the school board if I did not locate an assignment that we later discovered her child had ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.