New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: ...

Acquisition will advance the development of next-generation AI agents on the ServiceNow (NOW) platform, transforming data into actionable insights across systems Customers today engage with brands ...

SAN DIEGO--(BUSINESS WIRE)--ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced that Tommy Bahama has implemented ServiceNow software-as-a-service to consolidate multiple IT ...

Fully automated solution connects real-time customer engagement with enterprise workflow automation to eliminate service gaps and drive faster, smarter resolutions By combining industry-leading AI ...

LAS VEGAS, May 07, 2025 (GLOBE NEWSWIRE) -- Zoom Communications Inc. (NASDAQ: ZM) and ServiceNow (NOW), the AI platform for business transformation, today announced plans to integrate Zoom CX with ...

ServiceNow's new chatbot works across applications and can summarize customer service interactions and perform case, incident, and agent chat summarizations; act as a virtual agent; and perform search ...

Seamless Integration with ServiceNow As one of the only core Service Agentic Voice AI platform partners for ServiceNow, GIDR.ai extends ServiceNow’s service management workflows and ecosystem ...

Customer and employee service avatars demoed for ServiceNow Now Assist, powered by NVIDIA speech, LLM, and animation generative AI technology, highlight the potential for even more engaging, personal, ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer ...

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a ...