The Russian foreign ministry said statements by of pro-Ukraine governments becoming increasingly dangerous ...

TrainSec Academy Announces Official Release of EDR Internals: Research & Development After a Sold-Out Premiere, Advanced ...

In October, the average wait time to get a simple question answered by the Department of Social Services in Connecticut was ...

If defrost isn’t working, something in the chain is broken. This step-by-step approach shows you exactly where to look and ...

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

A 5-year-old girl fell through a porthole on the Disney Dream into the ocean. Why didn't it trigger the ship's overboard ...

Washington opened a long-term care intake hotline to provide legal counsel and prevent elderly and disabled Medicaid ...

The practice reduced inefficiencies and eliminated dependence on costly third-party call services. Further, the tech ...

Social Security Administrator Frank Bisignano recently published an op-ed defending the Trump administration’s handling of ...

Two people who filed formal complaints about the Dr. Goodenowe Restorative Health Center in Moose Jaw, Sask. are asking why ...

DSS launched a new phone system meant to reduce wait times. Results are good so far, but some want quality assurances ...

The report, issued in response to a July inquiry from Sen. Elizabeth Warren (D-Mass.), examined how SSA calculates its call wait-time data.