54K views · 2K reactions | Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon | Facebook

31K views · 238 reactions | THE ANATOMY OF A MOCK EMS CALL - Horry County Fire Rescue recruits run mock EMS calls, discuss their work with instructors and classmates, then do it all over again. Check out what goes into a mock EMS call in the EMT portion of HCFR's Training Academy. #HCFR | Horry County Fire Rescue | Facebook